RETURN POLICY
Last updated August 06, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@mutoumise.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Mutoumise
Attn: Returns
RMA #
STE E-6420 Inducon Drive W
SE #72157
Sanborn, NY 14132
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
     ●     Items that are used by the customer
     ●     Items that are damaged by the customer

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     A 10% restocking fee will be charged for all returns in excess of $29.00.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@mutoumise.com